Pop your code into the coupon box on the Shopping Cart page then hit Apply Coupon. Your discount should now show in your cart.
If you have any issues using your code, Please let us know!
Orders are taken in NZ Dollars. We have four options that you may pay by.
- If you wish to pay by credit/debit card, you will be directed to a secure paypal site.
Internet Banking/Manual Deposit
- You will receive our account details after your order has been placed.You can pay online or at any ANZ branch We give you 1 week to pay, if you do not pay in that time we will cancel your order. If payment is received after 1 week and the order has been cancelled, no refund will be given. Do not place an order if you do not intend to pay straight away.
- Secure Payment platform for debit / Credit cards
Cash on Pick up
- You have the option to pay cash on pick up at our Invercargill store , We do require pick up's within 2 days of purchase. Please email to arrange a sutiable pick up time.
Due to the nature of the products sold we have a ZERO returns policy for change of mind or incorrect product sizing etc.
If the product you have purchased is faulty (All items are checked before they leave), it will be replaced or an online credit will be given. Please message us if you need to return a faulty product.
Tracked-New Zealand Couriers,1 working day,Costs NZ$6.50
Rural RD,2 - 5 working days,Costs NZ$7.00
Postage & Packaging P.O box,Costs NZ$6.50
Bubble Wrapped Envelope - Buyers Risk,2 - 5 working days,Costs NZ$2.00
You sure can, Just contact us to arrange a time that suits.
If paying by CreditCard / Swipe / Paypal, your payment is received straight away and we can post with the next orders. If paying by Internet Banking, we post the day payment clears. We post orders Tuesday- Friday.You will be sent a tracking number once sent where applicable.
Once posted it can take 1-3 (5 for Rural) business days for your order to arrive. If your order has not arrived 5 business days after we confirmed posting, please email us to let us know.
Orders will usually be shipped within 2 working days :)
Please remember the postman doesn't work on weekends and public holidays, but we will always get your order out to you as soon as possible.
We are fortunate that we don't get many lost parcels. What we can do about it depends on what was in your parcel and how it was sent.
If your parcel was sent via Courier, then we can contact them to see if they can locate it. If they can't then we will put in a claim with them and replace your items(where possible) or offer store credit.
NZ Post - Standard Post, PO Box Tracked or International Shipping
Jewellery items sent by NZ Post are unable to be insured, so we can't replace/resend if lost.
No sorry we dont offer this service at the moment. Although if there is something you are really after please email us, As we maybe able to help you out!
Please send an email to firstname.lastname@example.org so we can try our best to sort it.
Yes! We sure do!
Laybuy lets you receive your purchase now and spread the total cost over 6 weekly automatic payments. Interest Free.
Yes it does!
All damage claims need to be made within 5 days of recieving a couriered product, So we can start the claim process with the courier, However if you have selected Envelope post it is at your own risk & items will NOT be replaced, Due to no insurance for jewellery through NZ post & the lack of bubble wrap we are able to use to ship this method. We do highly recommend the courier option for this reason.